To request that your password be reset or if you are having problems with your password,
please send an email message to
Your message will need to include the User Name, User ID, the name of the agency the User works for,
and a phone number where the User can be reached.
One of the CMS technicians will then contact the User and assist with the password problem.

Please always search for eligibility through MEDI,
(by clicking on the link below),
prior to requesting a new RIN through the e-RIN system.

We apologize for the delay in our response.
We are currently working through a severe backlog of Provider e-RIN requests. Management is aware of the backlog.
We appreciate your patience in this matter. For further questions, you can email us at DHS.ERIN@ILLINOIS.GOV
Thank you for contacting the Illinois Department of Human Services.


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